Frequently Asked Questions

General

Q. What type of files can be uploaded?

Only PDF files can be uploaded.

Q. How do I upload a file?

In paid user console, at PaperLink Pages, click on + icon to upload a PDF file. Select action desired, and privacy setting, then click Publish.

Q. What is the maximum file size that can be uploaded?

The maximum file size per upload is 5 MB.

Q. What is a Complete Action?

Files that require users to answer questions with annotation tools like type, check mark, dot, etc.

Q. What is a Sign Action?

Files that requires the end user to put date, name, signature or initials.

Q. What is a Confirm Action?

Files that doesn't require user to enter any data, and need end user to confirm have been read.

Q. What is a Public file?

A Public file will be displayed on account Business Page and link can be open by every user.

Q. What is a Private file?

A PaperLink file that is displayed on account's Business Page, but in order to open it, permission needs to be granted before link can be accessed.

Q. What is a Do Not Post file?

PaperLink file that is not displayed on account's Business Page, can be access with a link.

Q. How do I share a file?

Click the share icon, and file can be emailed, copy paste a link, or display or print QR code for users to scan with phone.

Q. How do I delete a file?

In PaperLink Pages tab, choose file to delete, click on the 3 dots for options, select Remove, to delete a file.

Q. What are stickers in File Manager?

Once file is uploaded in file manager, stickers for date, full name, first name, last name, signature and initials can be placed on those lines on the file. Our unique API will be auto fill those lines with data provided by the end user for a faster experience.

Q. What is a Business Page?

Every paid account will include a Business Page that displays all files set as Public and Private.

Q. Do paid user or free user have to download any app from Apple Store or Google Play?

PaperLink is Progressive Web App and does not need to be downloaded from Apple Store or Google Play.